Q: Where do I find forms and applications?
A: Please click on "Customer Service/Billing" on the main navigation to view all forms and applications.
Q: Why is my bill so high?
A: The most likely reason for a high bill is an increase in consumption or a leak. In preparation of your bill, we compare your current water usage with the most recent and historical information. If consumption is unusually high, we have the meter read a second time before the final bill goes out. If the meter reader believes that the customer may have a leak, a notice is left informing the customer of a potential problem.
Q: What payment methods does the District accept?
A: You can pay by check, money order or cash. Currently the District is not set up to handle credit or ATM cards. However, you can make arrangements with your financial institution to make your payment through them on-line. Please give plenty of time for your financial institution's check to reach the District by the due date.
Q: How often will I be billed?
A: Residential customers are billed bi-monthly. Commercial customers are billed monthly.
Q: What is the Customer Service charge on my bill?
A: The Customer Service fee is a fixed monthly fee based upon the size of your meter. It represents your share of the basic maintenance and expense costs of operating the entire water system.
Q: Can I drop off my payment once the office is closed?
A: The District has a night deposit box in front of it's office on Church Street. Payments are picked up and applied to your account on the following business day. The District strongly suggests that customers do not place cash payments in the night depost box and can not be held responsible for any cash payments being short.
Q: What do I do if I am ready to discontinue my service with the District?
A: You can call the District during normal business hours and speak with a Customer Service Representative. You will be asked for a forwarding address as to where we can send the final bill or customer refund, if applicable. Your service will be discontinued the same day if you call prior to 3:00 PM.
Q: Does the District offer discounts to customers with low-incomes or the elderly?
A: The District does not offer any discounts. However, we do offer a three tiered water rate based upon the amount of water used.
Q: What notice does the District give to customers prior to shutting off the water due to nonpayment?
A: Customers will receive three notices, the bill, a delinquent notice and a hand-delivered forty-eight hour turn-off notice.
Your bill is mailed out and is due and payable upon receipt. If not paid by close of business on the 20th day of your billing month, you will be mailed a delinquent notice advising when payment must be received to avoid termination of your service. Approximately 12 days after the delinquent notice is mailed, a forty-eight hour door hanger will be hand delivered. The forty-eight hour shut-off notice informs the customer that if the delinquent bill is not paid by the close of business on the date indicated on the notice, service will be shut off.
Q: Public Records Request
A: Click the link below to download and print a Public Records Request Form