SERVICES

Pico Water District provides its customers with a high-quality and reliable water supply at affordable rates. While customers can click here for a full list of rules and regulations regarding Pico Water District services, answers to the most common questions can be found below.

START & STOP SERVICE

STARTING SERVICE & OPENING AN ACCOUNT

New customers are required to fill out an application form and provide all information as prescribed below. When scheduling water service, plan 24 hours in advance. New service requests made after 3 p.m. will not be changed until the following business day.

  1. Complete Residential or Business Application in full.
  2. Provide a copy of current driver’s license or state-issued identification card and Social Security card.
  3. State whether applicant is an owner, tenant or agent for the premises.
  1. Provide proof of ownership through a copy of escrow papers, grant deed, or property tax bill. The owners name and address must appear on the document.
  2. If the person requesting service is a tenant, the applicant must provide the owner’s name, address and telephone number, along with a signed Owner/Tenant Service Affidavit.

A deposit will be required for all commercial accounts.

Residential Application for Water Service
Business Application for Water Service
Owner/Tennant
Affidavit
STOPPING SERVICE & CLOSING AN ACCOUNT

To stop your water service, please call Customer Service at (562) 692-3756. You will be asked to provide the following information:

1. Customer name

2. Email (if available)

3. Account number

4. Service address

5. Contact phone

6. Forwarding address

7. Date service is to be stopped

HOW TO READ YOUR WATER BILL

Pico Water District customers can pay water bills online by clicking here and registering your account.

To understand your printed water bill, click here for a convenient guide. Customers requiring additional assistance can call the Pico Water District office at 562-692-3756 during normal business hours.

RATES & CHARGES

WATER RATES

Pico Water District (District ) provides water service to ratepayers within its boundaries. While the District strives to be efficient and competitive with its rates, its costs continue to rise due to the replacement of aging infrastructure and undersized mainlines, drilling of new wells and the installation of a new treatment system to remove per- and poly-fluoroalkyl substances (PFAS), the collective term for a group of synthetic chemicals detected in some of the District’s wells.

In an effort to make sure the District was being a good steward of its resources it hired Bartle Wells Associates (an independent financial consultant specializing in water rate reviews) in 2019 to review its water rates and planned ten-year capital improvement projects, and to provide the District with a new rate plan. Bartle Wells Associates (BWA) provided the District with a new water rate plan that is both cost effective, competitive and will generate the funds needed in the future to replace aging infrastructure and water quality needs. The new Water Rate Plan should generate sufficient funding to provide new treatment facilities, increase safety standards, make critical equipment upgrades and maintain long-term financial stability.

The Board of Directors approved the new Water Rate Plan during a public hearing and meeting on December 16, 2020. The new rates become effective on February 14, 2021.

TERMINATION OF SERVICE FOR NON-PAYMENT – If a bill becomes delinquent and is not paid in full, or permissible alternative payment arrangements are not made, then water service may be terminated after notice is provided in accordance with the District’s Rules and Regulations.

PROPOSED RATE ADJUSTMENT

Pico Water District (District) provides water service to ratepayers within its boundaries. While the District strives to be efficient and competitive with its rates, its costs continue to rise due to inflation, with operation and maintenance costs expected to increase 6% annually through the next five years. The District faces substantial capital expenses for the replacement of aging infrastructure and the installation and operation of new treatment systems to remove per- and poly-fluoroalkyl substances (PFAS), the collective term for a group of synthetic chemicals detected in some of the District’s wells.

A recent cost-of-service review determined current revenue is not sufficient to cover the costs of providing water to customers. An independent financial consultant recommends rate adjustments to make critical equipment upgrades and maintain long-term financial stability.

Water Rate Study

PUBLIC HEARING

Pico Water District will hold a virtual Public Hearing on the proposed rate adjustment on Thursday, February 15, 2024, at 5:30 p.m. at the Pico Park Community Center, located at 9528 Beverly Blvd., Pico Rivera, CA 90660-2102. Members of the public can participate in person or online by using the Zoom meeting ID, Passcode and/or phone number listed below.

JOIN THE LIVE ZOOM MEETING:
Zoom: link
Meeting ID:
952 177 9948 | Passcode: 421745
Dial In:
(669) 900-6833

In an effort to inform customers and meet the requirements of Proposition 218, formal notice of the proposed water rate adjustments and public hearing was mailed to all Pico Water District customers on December 22, 2023. Copies of those notices are provided below:

English
Spanish

COMMUNITY MEETING

Pico Water District held a Community Meeting on Thursday, January 18, 2024, at 5:30 p.m. to educate customers and address any questions or concerns regarding the proposed rate adjustments.

Handouts providing a summary of the proposed rate changes were also provided at the meeting and are available at the links below.

Understanding your water rates
English
Spanish
View Presentation

Use the Bill Estimator Tool

Would you like to see how the proposed rate adjustments would impact you? A simple online tool can help!

Click below and enter your water meter size and water use based on your latest bill to generate an estimate of what your bill would look like under the proposed new rates.

Estimate Your Bill

FREQUENTLY ASKED QUESTIONS

As a public agency, Pico Water District periodically reviews its rate structure. A recent cost of service review determined current revenue is not sufficient to cover the costs of providing water to customers. An independent financial consultant recommends rate adjustments to improve treatment to meet health and safety standards, make critical equipment upgrades and maintain long-term financial stability.

The volumetric rate and services charge would be adjusted on March 1, 2024, and then annually on January 1 through 2028.

If approved, the rate schedule below would take effect March 1, 2024, and thereafter on each January 1 through 2028.

To ensure long-term financial stability for Pico Water District, rates will be adjusted annually through 2028 to account for expected rates of inflation and planned capital projects.

Your water bill is based on a rate structure that includes a monthly fixed charge and a volumetric rate. The Monthly Fixed Charges are based on water meter size and cover costs such as account servicing expenses, debt payments, most general and administrative costs and a portion of maintenance expenses. The Volumetric Rate is based on how much water passes through a customer’s meter. This covers the costs of water treatment and distribution, maintenance, conservation programs a portion of general and administrative costs and for water to replenish groundwater supplies.
Certain provider expenses, such as water to maintain groundwater levels, may increase more than anticipated in the future. In the event that occurs, Pico Water District would “pass through” the increased charges by adjusting rates to cover those exact expenses. Prior to initiating any pass-through adjustment, the District will notify all customers at least 30 days prior to implementation.
Approximately 25% of the District’s budget pays for operation and maintenance expenses, with another 25% covering the cost of water purchases to maintain groundwater levels. Administrative costs are roughly 34% of District expenses, with the remaining money spent on debt, capital costs and water conservation efforts.

PFAS stands for per- and poly-fluoroalkyl substances and is the collective term for a large group of synthetic chemicals that includes perfluorooctanoate (PFOA) and perfluorooctanesulfonate (PFOS). The compounds were widely used in products that resist heat, oils, stains and water such as stain resistant carpets and fabrics, paints, water resistant clothing, fast-food packaging, non-stick cookware, firefighting foams and personal care products.

On February 6, 2020, the State Water Resources Control Board lowered the Response Level of these chemicals to 10 parts per trillion (ppt) for PFOA and 40 ppt for PFOS. The proposed rate adjustment would provide funding for Pico Water District to treat drinking water and ensure PFOA and PFOS levels remain below these state standards.

Pico Water District is a not-for-profit government agency. By law, the District must charge no more than the actual costs of providing water service to our customers.

For many customers, outdoor water use is a major source of water consumption. Converting grass to water-friendly landscaping will reduce water demand, and smart irrigation controllers help ensure those systems operate efficiently.

Good water habits such as taking shorter showers, fixing leaks and running dishwashers and washing machines only when full also help reduce water use.

Newer technology can also help with conservation. To encourage customers to invest in water saving devices, a number of rebates are available. Visit https://www.picowaterdistrict.net/your-water/#conservation for details.

Customers directly responsible for the payment of the rates and/or property owners, if different, may submit a written protest against the noticed rate changes; however, only one protest will be counted per identified parcel.

Any written protest must: (1) specifically identify what is being protested; (2) provide the location of the identified parcel (by assessor’s parcel number or street address); and (3) include the printed name and signature of the person who is listed on the utility account and is responsible for paying the utility bill and/or the property owner.

Written protests must be submitted by mail to the District Secretary at P.O. Box 758, Pico Rivera, CA 90660-0758, or in person by utilizing the drop box located at 4843 S. Church St., Pico Rivera, CA 90660-2102, or during the Public Hearing, provided they are received prior to the conclusion of the public comment portion of the Public Hearing. For any protest, please identify on the front of the envelope, “Attn: Public Hearing on Rate Increases,” whether mailed or submitted in person to the District Secretary.

The Board will hear and consider all written and oral protests to the proposed rate increase at the Public Hearing on Thursday, January 18, 2024, at 5:30 p.m. Oral comments at the Public Hearing will not qualify as formal protests unless accompanied by a written protest.

The public is invited participate in person at the Pico Park Community Center, 9528 Beverly Blvd., Pico Rivera, CA 90660, or online by using the Zoom meeting ID, Passcode and/or phone number listed below.

JOIN THE LIVE ZOOM MEETING:

https://us06web.zoom.us/j/9521779948?pwd=dGNxcXh3YitEc2NIVVdrUzVvNm4rZz09

Meeting ID: 952 177 9948

Passcode: 421745

Or listen in using this information and dialing (669) 900-6833

For further details regarding the proposed rate increases to the District’s water rates or for any questions you may have regarding the proposed fees that may be imposed on your parcel, please contact the District office at (562) 692-3756.

ADDITIONAL INFORMATION & QUESTIONS

For further details regarding the rate increases to the District’s water rates or fees, please contact the District office at (562) 692-3756

RECYCLED WATER RATES

The District charges $2.39 per hundred cubic feet of water used. The District purchases recycled water from the Central Basin Municipal Water District.

RECYCLED WATER RATES

HOURS OF OPERATION
& CONTACT

HOURS
Monday – Thursday, 7 a.m. to 4:30 p.m.

Closed on Fridays

LOCATION
4843 S. Church St.
Pico Rivera, CA
90660-2102

MAILING ADDRESS
P.O. Box 758
Pico Rivera, CA
90660-2102

OFFICE NUMBER
(ANSWERED 24 HOURS)
562.692.3756

FAX NUMBER
562.692.5627

2023 Holiday Schedule
Holiday Date
New Year’s Day January 2
Martin Luther King Day January 16
President’s Day February 20
Memorial Day May 29
Independence Day July 4
Labor Day September 4
Veteran’s Day November 10
Thanksgiving Day November 23
Day After Thanksgiving November 24
Christmas Day December 25

FREQUENTLY ASKED QUESTIONS

Please click on “Customer Service/Billing” on the main navigation to view all forms and applications.

The most likely reason for a high bill is an increase in consumption or a leak. In preparation of your bill, we compare your current water usage with the most recent and historical information. If consumption is unusually high, we have the meter read a second time before the final bill goes out. If the meter reader believes that the customer may have a leak, a notice is left informing the customer of a potential problem.

For many customers, outdoor water use is a major source of water consumption. Converting grass to water-friendly landscaping will reduce water demand and smart irrigation controllers help ensure those systems operate efficiently.

Good water habits such as taking shorter showers, fixing leaks, and running dishwashers and washing machines only when full also help reduce water use.

Newer technology can also help with conservation. To encourage customers to invest in water saving devices, a number of rebates are available. Visit https://www.picowaterdistrict.net/Conservation_&_Rebates for details

The District allows the following payment methods:

Online payment services are available at our website www.picowaterdistrict.net. Use our Autopay program where your bill is paid each due date by direct debit from your bank account or debit/credit card account. Visit our website and click on the pay online button to signup, or call (800)766-2350 for assistance, its fast and easy.

Pay by mail with your check made out to “Pico Water District”. Remember to always include your payment stub.

Pay by phone with a debit card, credit card or checking account by calling (833) 412-9721 or you can call the office at (562) 692-3756 during business hours to pay by phone.

Pay in person (cash, check, money order and debit/credit card) at 4843 Church Street, Pico Rivera. Hours of operation are Monday thru Thursday 7:30 a.m. to 5:00 p.m. and Friday 8:00 a.m. to 4:30 p.m. The District is closed every other Friday.

Residential customers are billed bi-monthly. Commercial customers are billed monthly.

The Water Meter Change is a fixed monthly fee based upon the size of your meter. It represents your share of the basic maintenance and expense costs of operating the entire water system.

You can call the District during normal business hours and speak with a Customer Service Representative. You will be asked for a forwarding address as to where we can send the final bill or customer refund, if applicable. Your service will be discontinued the same day if you call prior to 3:00 PM.

Customers will receive three notices, the bill, a delinquent notice, and a hand-delivered forty-eight-hour turn-off notice.

Your bill is mailed out and is due and payable upon receipt. If not paid by close of business on the 20th day of your billing month, you will be mailed a delinquent notice advising when payment must be received to avoid termination of your service. Approximately 12 days after the delinquent notice is mailed, a forty-eight-hour door hanger will be hand-delivered. The forty-eight-hour shut-off notice informs the customer that if the delinquent bill is not paid by the close of business on the date indicated on the notice, service will be shut off.

Click the link below to download and print a Public Records Request Form

Your water bill is based on a water rate structure that includes a monthly fixed meter charge, a monthly fixed surcharge and a volumetric water use charge. The Monthly Fixed Charges are based on water meter size and cover costs such as account servicing expenses, debt payments, most general and administrative costs and a portion of maintenance expenses. The monthly surcharge is a charge dedicated to the repayment of a seven-million-dollar loan the District took out in 2015 to replace needed undersized mainlines and rill a new well. The Volumetric Rate is based on how much water passes through a customer’s meter. This covers the costs of water treatment and distribution, maintenance, conservation programs, a portion of general and administrative costs and for water to replenish groundwater supplies. The volumetric rate and service charge will be adjusted annually on February 14 through 2025.

Certain provider expenses, such as water to maintain groundwater levels, may increase more than anticipated in the future. In the event that occurs, Pico Water District would “pass-through” the increased charges by adjusting rates to cover those exact expenses. Prior to initiating any pass-through adjustment, the District will notify all customers at least 30 days in advance of implementation.

Approximately 25% of the District’s budget pays for operation and maintenance expenses, with another 25% covering the cost of water purchases to maintain groundwater levels. Administrative costs are roughly 34% of District expenses with the remaining money spent on debt, capital costs and water conservation efforts

PFAS stands for per- and poly-fluoroalkyl substances and is the collective term for a large group of synthetic chemicals that includes perfluorooctanoate (PFOA) and perfluorooctanesulfonate (PFOS). The compounds were widely used in products that resist heat, oils, stains and water such as stain resistant carpets and fabrics, paints, water resistant clothing, fast-food packaging, non-stick cookware, firefighting foams and personal care products.

On February 6, 2020, the State Water Resources Control Board lowered the Response Level of these chemicals to 10 parts per trillion (ppt) for PFOA and 40 ppt for PFOS. The rate adjustment provides funding for Pico Water District to treat drinking water and ensure PFOA and PFOS levels remain below these state standards.

Pico Water District is a not-for-profit government agency. By law, the District must charge no more than the actual costs of providing water service to our customers.

MAILING ADDRESS:
PO Box 758
Pico Rivera, CA
90660-2102

PHONE: 562.692.3756
FAX: 562.692.5627